Twitter Chat: How to handle workplace confrontation

Disagreements happen. The critical point is how you handle them. Our September 21 Career Chat covered a variety of workplace conflict questions. Is it all about winning or agreeing to a resolution? When is the right time to respond and take action? Below are the takeaways from this week’s chat:

Work conflict occurs everyday. Your first step should be to determine how much value and attention the conflict truly requires. Small confrontations sometimes make the biggest messes.

  • Try to see the issue from the other person’s perspective. Taking your emotions out of the equation helps reduce saying or doing something you’ll regret.
  • Always be professional. You can control your own behavior, but you can’t control other people’s.
  • Don’t spend too much time over-thinking the issue and don’t wait too long to address it. Avoiding the issue will cause more problems later on.
  • The best practice is to have a rational conversation behind closed doors. If necessary, put the conversation on hold until it can be addressed in private.
  • Face-to-face is better than email for sorting out conflict, but if you must use email, write the message and wait 10 minutes before you hit send.
  • Be proactive versus reactive. Give thought to various resolutions before you go into the conversation. You don’t have to solve the issue there and then, you just have to agree to get it resolved.
  • (With thanks to @PaigeHolden, @myFootpath, @CarrieLuber, @MaggieMistal, @BillBoorman, @ComeRecommended, @dwilde, @WomensAlly, @Austin_Curtis, @KyleMcShane, @joannawolfe and @PushJobs)

    Resources & Quotes:
    Conflict Resolution Mistakes to Avoid
    How to Handle Difficult Behavior in the Workplace
    Six tips to managing workplace conflict
    Dealing with workplace conflict

    From KyleMcShane:
    Speak when you are angry and you will make the best speech you will ever regret. – Ambrose Bierce
    The quality of our lives depends not on whether or not we have conflicts, but on how we respond to them. – Tom Crum

    Special thanks… To our top participants: @myFootpath, @buona_vita, @Kblennon, @BillBoorman, @PaigeHolden, @CarrieLuber, @WriterChanelle and @ASQ_Trish.

    Each Tuesday at 12:00 pm CT, Becky Benishek (@MyPath_MP) and Amanda Gulralski (@bizMebizgal), Gen Y career expert and publisher and cofounder of online magazine, host an hour-long Career Chat on Twitter (#careerchat). You can learn about upcoming topics and submit your questions by following @MyPath_MP and @bizMebizgal.

    Next week Tuesday, September 28, we’ll talk about resumes. Are objective statements out and summaries in? How far back should your work history go? What do you do about employment gaps? Follow #careerchat on Twitter!

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